Privacy Policy
This policy explains how the BG Auto Body website handles inquiry form information, analytics, and customer contact details.
Information collected
The contact and estimate forms may collect a customer's name, phone number, optional email address, preferred contact method, vehicle details, accident details, insurance company, claim number, vehicle location, towing needs, preferred language, message, optional vehicle photo, and basic attribution data such as UTM parameters, GCLID, FBCLID, landing page, page path, and referrer.
Fleet inquiry forms may collect company name, contact name, job title, phone, email, fleet size, vehicle type, current repair needs, preferred contact method, and message details. The website does not ask visitors to submit sensitive payment information through the form.
How information is used
Information submitted through the website should be used to respond to repair requests, understand whether a consumer or fleet lead needs follow-up, prepare for a conversation about the vehicle, and improve customer communication. Optional photos are used only to help BG Auto Body understand visible damage before follow-up.
Form delivery
Form submissions are delivered through FormSubmit to the business email workflow configured for BG Auto Body. The website includes spam-prevention fields and redirect settings so customers can reach the appropriate thank-you page after a successful submission.
Analytics and cookies
Google Analytics 4 is configured to help BG Auto Body understand website traffic, marketing performance, and user interactions such as calls, emails, directions clicks, language switches, gallery opens, photo upload clicks, and consumer or fleet form activity. Analytics events are used for performance measurement and should not include unnecessary personal information.
Contact and choices
Customers who prefer not to use the online form can call or email the shop directly. The confirmed business email is bgauto6461@gmail.com. The confirmed business phone is (323) 972-3852.